By engaging the services of SYDCITI CONSULTANCY IMMIGRATION SERVICES, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and SYDCITI CONSULTANCY (the "Company," "we," "us," or "our").

If you do not agree to all the terms and conditions of this agreement, you must not use our services. Your continued use of our services following the posting of any changes to these terms will be deemed acceptance of those changes.

1.1 Capacity and Authority

By agreeing to these terms, you represent and warrant that you have the legal capacity to enter into this agreement and the authority to bind any entity on whose behalf you are acting.

1.2 Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated to clients with reasonable advance notice. Continued use of our services after such modifications constitutes acceptance of the updated terms.

SYDCITI CONSULTANCY provides professional immigration and citizenship services in accordance with Australian immigration law and regulations. Our services are designed to assist clients with various aspects of the immigration process.

2.1 Core Services

2.2 Service Limitations

Our services do not guarantee approval of any application or petition. Immigration decisions are made solely by the Department of Home Affairs or other relevant government authorities. We provide professional assistance and advice based on current laws and regulations.

2.3 Regulatory Compliance

All services are provided in accordance with the Migration Act 1958 and regulations thereunder. SYDCITI CONSULTANCY is registered with the Migration Agents Registration Authority (MARA) and operates under the Migration Agents Code of Conduct.

3.1 Formation of Professional Relationship

A professional relationship is established when you engage our services through a signed service agreement or written confirmation of engagement. This relationship is governed by professional standards and ethical obligations.

3.2 Scope of Representation

Our representation is limited to the specific matters outlined in our service agreement. Unless explicitly agreed otherwise, our services do not extend to related or subsequent matters without a separate engagement.

3.3 Professional Standards

We maintain the highest professional standards in accordance with the Migration Agents Code of Conduct, including obligations of competence, diligence, honesty, and integrity in all professional dealings.

4.1 Truthful Information

You must provide complete, accurate, and truthful information at all times. Any false, misleading, or incomplete information may result in application refusal, visa cancellation, or other serious consequences including potential exclusion from Australia.

4.2 Document Provision

You are responsible for providing all required documents in a timely manner. Documents must be genuine, complete, and in the format required by the relevant authorities. Any delays in document provision may affect processing times and outcomes.

4.3 Communication and Availability

4.4 Compliance with Laws

You must comply with all applicable Australian and international laws throughout the duration of our professional relationship and any subsequent immigration processes.

4.5 Financial Obligations

You are responsible for all fees associated with your case, including government charges, professional fees, and any third-party costs. Payment terms will be outlined in your service agreement.

5.1 Fee Structure

Our fees are based on the complexity and scope of services required. Detailed fee information will be provided in your service agreement before commencement of work. Fees may be charged on a fixed-fee or hourly basis as appropriate.

5.2 Payment Terms

5.3 Additional Costs

Additional costs may include but are not limited to government application fees, medical examinations, police clearances, document translations, and courier services. These costs are separate from our professional fees.

5.4 Late Payment

Late payment may result in suspension of services and may affect your application timeline. Interest may be charged on overdue amounts as specified in your service agreement.

5.5 Refund Policy

Refunds will be considered in accordance with Australian Consumer Law and the specific terms of your service agreement. Government fees paid to authorities are generally non-refundable.

6.1 Professional Confidentiality

We maintain strict confidentiality regarding all client information in accordance with professional obligations under the Migration Agents Code of Conduct and applicable privacy laws.

6.2 Information Sharing

Client information may only be disclosed with your explicit consent, when required by law, or when necessary to provide the requested services (such as submission to government authorities).

6.3 Security Measures

We implement appropriate security measures to protect your personal and confidential information from unauthorized access, disclosure, or misuse.

6.4 Record Retention

Client files and records are retained in accordance with professional requirements and may be maintained for a minimum period as required by law and professional standards.

7.1 No Guarantee of Outcome

Immigration outcomes depend on numerous factors beyond our control. We cannot guarantee the success of any application, petition, or request. Our role is to provide professional assistance and advice based on current laws and your circumstances.

7.2 Limitation of Damages

To the maximum extent permitted by law, our liability is limited to the fees paid for our services. We are not liable for consequential, indirect, or special damages arising from our services.

7.3 Professional Insurance

We maintain professional indemnity insurance as required by law. Claims against our professional services may be covered by this insurance subject to policy terms and conditions.

7.4 Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or public health emergencies.

8.1 Professional Registration

SYDCITI CONSULTANCY operates under the authority of registered migration agents who are subject to the Migration Agents Registration Authority (MARA) and bound by the Migration Agents Code of Conduct.

8.2 Ethical Standards

8.3 Anti-Corruption Policy

We maintain a zero-tolerance policy toward corruption, bribery, or any illegal practices. We do not engage in any activities that could compromise the integrity of the immigration process.

8.4 Regulatory Reporting

We comply with all reporting requirements to regulatory authorities and may be required to report certain matters as mandated by law or professional obligations.

9.1 Ownership of Materials

All materials, templates, processes, and methodologies developed or used by SYDCITI CONSULTANCY remain our intellectual property. This includes but is not limited to application templates, checklists, and procedural documents.

9.2 Client Documents

Documents and information provided by clients remain the property of the client. We may retain copies for our records and professional obligations but do not claim ownership of client-provided materials.

9.3 Website and Digital Content

All content on our website, including text, graphics, logos, and software, is protected by intellectual property laws and remains the exclusive property of SYDCITI CONSULTANCY unless otherwise indicated.

9.4 Use Restrictions

Clients may not reproduce, distribute, or use our proprietary materials for any purpose other than their own immigration matter without our express written consent.

10.1 Termination by Client

You may terminate our services at any time by providing written notice. You remain responsible for all fees incurred up to the date of termination and any reasonable costs associated with the orderly transfer of your matter.

10.2 Termination by SYDCITI CONSULTANCY

We may terminate our services in the following circumstances:

10.3 Effect of Termination

Upon termination, we will provide you with your file and assist with the orderly transition of your matter to new representation if requested. Outstanding fees remain payable, and confidentiality obligations continue indefinitely.

10.4 File Retention

After termination, we may retain copies of your file for our records in accordance with professional requirements and applicable laws.

11.1 Internal Resolution

We encourage clients to raise any concerns directly with us first. We maintain an internal complaint resolution process and will work in good faith to resolve any disputes promptly and fairly.

11.2 External Complaint Mechanisms

If internal resolution is not successful, complaints about our services may be made to:

11.3 Mediation and Arbitration

Before pursuing court proceedings, parties agree to attempt resolution through mediation. If mediation is unsuccessful, disputes may be referred to arbitration as agreed between the parties.

11.4 Governing Law

These terms are governed by the laws of New South Wales, Australia. Any legal proceedings will be conducted in the courts of New South Wales.

12.1 Privacy Compliance

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles in the collection, use, storage, and disclosure of personal information. Our Privacy Policy provides detailed information about our privacy practices.

12.2 Data Collection and Use

Personal information is collected only for the purpose of providing immigration services and meeting our legal and professional obligations. We do not use personal information for any other purpose without consent.

12.3 Data Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

12.4 International Transfers

Personal information may be disclosed to overseas recipients, including government authorities, as necessary for immigration purposes. Such disclosures are made in accordance with Australian privacy laws.

12.5 Access and Correction

You have the right to access and request correction of your personal information held by us, subject to certain exceptions under privacy law.

13.1 Website Use

Use of our website is subject to these terms. By accessing or using our website, you agree to comply with all applicable laws and these terms of use.

13.2 Content Accuracy

While we strive to provide accurate and current information on our website, immigration law and policies change frequently. Website content is for general information only and should not be relied upon as legal advice.

13.3 Prohibited Uses

13.4 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of linked websites.

13.5 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or modify website services for maintenance or other reasons without notice.

14.1 Right to Modify

We reserve the right to modify these terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated to existing clients with reasonable advance notice.

14.2 Notification of Changes

Changes to these terms will be posted on our website with the updated effective date. For significant changes, we may provide additional notice through email or other appropriate means.

14.3 Continued Use

Your continued use of our services after any modification constitutes acceptance of the revised terms. If you do not agree to the modified terms, you should discontinue use of our services.

14.4 Existing Agreements

Changes to these general terms do not automatically modify existing service agreements unless specifically agreed to by both parties.

If you have any questions about these Terms of Service or need to contact us regarding any matter, please use the following contact information: